Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Shipping - Subscriptions & Returns
Return Policy
DSM Digital Software Market 30-Day Money Back Guarantee – We stand by the quality of our products and are confident that you will be satisfied with your purchase. Should you encounter any difficulties with installation or activation, please contact our support team by phone, email, or chat, and we will work with you to resolve the issue.
If we cannot resolve your issue to your satisfaction, you are entitled to a full refund within 30 days of delivery. DSM Digital Software Market will refund the full amount, minus the cost of shipping, on new and unopened items.
👉 Important:
- You must obtain authorization before returning any product by contacting us at sales@digitalsoftwaremarket.com
DSM Digital Software Market will pay the return shipping if the item is incorrect or defective due to our error. - Refunds are processed within 2–4 weeks, depending on shipping transit, authorization, and processing time.
- Refunds are always issued back to the original method of payment.
- Subscriptions require a 30-day notice of cancellation and are non-refundable.
Electronic Delivery:
For digital products/license keys, DSM Digital Software Market will verify with the manufacturer to ensure the product has not been activated or tampered with. Once verified, the refund will be issued to the original payment method.
Subscriptions
Agreement Term & Termination
- Your subscription remains active until it expires, is terminated, or renewed.
Termination Rules
- One-Month Subscription: Can be canceled anytime without cancellation fees.
- More than One Month:
- If canceled within 30 days of start/renewal → No refund, but you only pay for the first 30 days.
- If canceled after 30 days → No refunds, and you must pay for the remainder of the term.
- Other Online Services/Subscriptions: If canceled early, you must pay one month’s subscription fee. Any prepaid balance will be converted into store credit (no refunds for partially unused months).
Suspension
DSM Digital Software Market may suspend your subscription if:
- Unauthorized access is suspected.
- Payment is overdue.
- You violate the Acceptable Use Policy.
- Subscription becomes inactive
⚠️ Note:
- For Limited Offerings, suspension may happen immediately without notice.
- For regular subscriptions, at least 30 days’ notice is given before suspension due to non-payment.
- If issues are not resolved within 60 days, your subscription may be terminated and data deleted.
Shipping
DSM Digital Software Market ships worldwide 🌍, with some restrictions depending on product and destination.
- Ground Shipping: 1–2 days processing + 4–10 business days delivery
- Express Saver: 1–2 days processing + 2–3 business days delivery
- Standard Overnight: 1–2 days processing + 1 business day delivery
⏳ Delivery times are estimates and may vary based on product availability. Many products ship the same day.
Common queries answered
Frequently asked Questions
You have 30 days from the date of delivery to return unopened physical products.
Yes, but only if the license key has not been activated or tampered with. Verification will be done before a refund is processed.
If DSM Digital Software Market sent you the wrong or defective product, we will cover the return shipping. Otherwise, the customer is responsible.
Refunds are processed within 2–4 weeks, depending on transit, authorization, and payment provider
- No. Subscriptions are non-refundable. However:
- One-month subscriptions can be canceled anytime.
- For multi-month subscriptions, you must pay for the full term if canceled mid-way.
Yes. But depending on your plan, cancellation fees or obligations may apply (see subscription policy above).
Yes ✅ DSM Digital Software Market ships to most countries worldwide, except where restrictions apply.