Revolutionize Your Business Customer Support Services

Revolutionize Your Business Customer Support Services

Unleash Innovation With DSM’s Customer Support Services, Fueling Growth, Satisfaction, And Transformative Success For Your Business.

Enhancing Customer

Satisfaction

Our customer support services are designed to provide exceptional assistance, ensuring your customers are satisfied and their needs are met.

Retaining Customers

By addressing customer concerns and providing timely resolutions, our support services help foster customer loyalty and retention.

Driving Business Growth

Exceptional customer support can contribute to positive word-of-mouth referrals and attract new customers, fueling business growth.

Building Brand Reputation

Delivering outstanding customer support helps build a positive brand reputation, positioning your business as reliable and customer-focused.

Resolving Technical Issues

Our skilled support team is equipped to handle technical challenges, troubleshoot issues, and provide effective solutions.

Personalized Assistance

We understand the unique needs of each customer and provide personalized support, tailoring our services to meet individual requirements.

DSM’s Customer Support Process

DSM’s Customer Support Process

We thoroughly analyze customer requirements and efficiently handle and track their issues using a robust ticketing system. To empower customers, we offer a comprehensive knowledge base and self-help resources, enabling them to find answers and troubleshoot minor issues independently.

Requirement Analysis and Ticketing System
Gathering and understanding customer needs to ensure that solutions are effectively tailored to meet their specific issues and enhance their satisfaction. A centralized platform for logging, tracking, and managing customer issues and requests, ensuring efficient resolution and communication.
Escalation and Collaboration
The process of raising unresolved or complex customer issues to higher levels of expertise or authority to ensure timely and effective resolution. Teamwork among support agents and other departments to share knowledge and resources, ensuring comprehensive solutions to customer problems.
Swift Response and Issue Resolution
Promptly addressing customer inquiries to provide quick and efficient service. Effectively diagnosing and solving customer problems to ensure their satisfaction and minimize downtime.
Knowledge Base and Self-Help Resources
A comprehensive repository of articles, FAQs, and guides that provide detailed information and solutions to common customer issues, facilitating quicker problem resolution. Tools and materials such as tutorials, videos, and automated systems that empower customers to troubleshoot and resolve issues independently, enhancing their experience and reducing support load.
Customer Satisfaction Monitoring
Regularly measuring and analyzing customer feedback and satisfaction levels to identify areas for improvement and ensure a high-quality support experience.
Metrics and Reporting
Collecting and analyzing data on key performance indicators to evaluate the effectiveness of support operations. Generating detailed reports to provide insights and guide decision-making for continuous improvement.

Why Choose Us For Your Customer Support Requirements

Why Choose Us For Your Customer Support Requirements

Our dedicated support team is available round the clock, ready to anticipate your needs and provide prompt assistance for timely issue resolution. Whether you prefer phone, email, chat, or self-service options, we offer personalized and convenient support, anytime and anywhere.

Proactive and Responsive Assistance

We employ strategic optimizations and leverage cutting-edge technologies to achieve significant savings across hardware, software, and operational expenses.

Multi-Channel Support

DSM offers multi-channel support, allowing customers to reach us through various platforms for seamless assistance and communication.
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Continuous Improvement and Innovation

At DSM, we prioritize continuous improvement and innovation to consistently enhance our services and solutions, ensuring we meet evolving customer needs effectively.

Performance Metrics and Reporting

At DSM, we leverage performance metrics and reporting to track and optimize outcomes, ensuring transparency and informed decision-making for our clients.

Continuous Support Availability

DSM ensures continuous support availability, providing round-the-clock assistance to address your needs promptly and effectively.

GET STRATEGIC CONSULTING FROM OUR 30+ YEAR EXPERTS.

Elevate Your Business With Customer Support

Elevate Your Business With Customer Support

Elevate your business to new heights with DSM’s exceptional customer support services. We understand that customer satisfaction is vital for success, which is why we prioritize delivering top-notch assistance and ensuring a positive experience for your customers.

Communication

Responsiveness

Knowledge

Empathy

Problem-solving

Feedback

OUR CLIENTS

For over 30 years, Intellectsoft has been helping Fortune 500 companies, and established brands build solid software foundations for their businesses.

TRUSTED BY

OUR CLIENTS

For over 30 years, Intellectsoft has been helping Fortune 500 companies, and established brands build solid software foundations for their businesses.

TRUSTED BY

Exceptional Customer Support Ensuring a Seamless Experience

Digital Software Market (DSM) offers exceptional customer support, delivering timely and effective assistance to ensure a seamless experience with our products and services.

Our dedicated team is committed to addressing your concerns, resolving issues promptly, and enhancing your overall satisfaction.

By providing responsive and personalized support, we aim to help you maximize the value of our solutions and achieve your business objectives with confidence.

236+

Active Clients

3,000+

Projects Delivered

23+

Countries Supported

Starting From

$ 18.82 /hr

Our customer support services are designed to be proactive and solution-oriented, ensuring that any challenges you encounter are handled efficiently.

  • Timely Assistance

    Let us handle end-to-end delivery with complete software development outsourcing.

  • Effective Issue Resolution

    Add talent to your existing team through DSM and save Time on sourcing, recruiting, and training.

  • Enhanced Satisfaction

    Move faster wiffl a dedicated and functional team to your
    existing software development process.

Exceptional Customer Support Ensuring a Seamless Experience

Digital Software Market (DSM) offers exceptional customer support, delivering timely and effective assistance to ensure a seamless experience with our products and services.

Our dedicated team is committed to addressing your concerns, resolving issues promptly, and enhancing your overall satisfaction.

By providing responsive and personalized support, we aim to help you maximize the value of our solutions and achieve your business objectives with confidence.

236+

Active Clients

3,000+

Projects Delivered

Starting From

$ 18.82 /hr

Our customer support services are designed to be proactive and solution-oriented, ensuring that any challenges you encounter are handled efficiently.

  • Timely Assistance

    Let us handle end-to-end delivery with complete software development outsourcing.

  • Effective Issue Resolution

    Add talent to your existing team through DSM and save Time on sourcing, recruiting, and training.

  • Enhanced Satisfaction

    Move faster wiffl a dedicated and functional team to your
    existing software development process.

Plans for everyone

Plans for everyone

Simple pricing that grows with you. No credit card required.

Student Package

$50

per project

  • Email support (business hours)
  • Basic issue resolution and troubleshooting

Customer Support

Get our customer support service

Steal Custom offer

$950

per project

  • Frequently Asked Questions (FAQ) management
  • Ticketing system setup and management
  • Standard response time (within 24 hours)
  • Monthly support performance reports
Basic Package

$ 1,500

per project

  • Email and phone support (business hours)
  • Comprehensive issue resolution and troubleshooting
  • FAQ management and updates
  • Advanced ticketing system
  • Bi-weekly support performance reports 

Most Popular

Advanced Package

$ 3,500

per project

  • 2 dedicated support representatives
  • Customer feedback collection and analysis
  • Email and phone support (business hours)
  • Comprehensive issue resolution and troubleshooting
  • FAQ management and updates
  • Advanced ticketing system
  • Bi-weekly support performance reports
Enterprise Package

$ 7,500

per project

  • Email, phone, and chat support (24/7)
  • Advanced issue resolution and troubleshooting
  • Proactive support and follow-up
  • Detailed ticketing system setup and management
  • Weekly support performance reports
  • Priority response time (within 6 hours)
  • 3 dedicated support representatives
  • Customer satisfaction surveys and analytics
  • Knowledge base development and management

FAQS

Frequently Asked Questions

Frequently Asked Questions

You can contact DSM’s customer support team through multiple channels, including phone, email, live chat, and self-service portals. Simply choose the method that is most convenient for you.

We offer support through various channels, including phone, email, live chat, and self-service portals, providing flexibility and convenience for customers.

We strive to provide prompt assistance. You can expect a timely response to your inquiries, with our team working diligently to address your concerns as quickly as possible.

Our team is well-equipped to handle a diverse range of issues, offering assistance in both technical and non-technical matters. From troubleshooting software problems or have inquiries about our services, our team is ready to provide you with the support you need.

Yes, DSM understands that customer issues can arise at any time. That’s why our customer support team operates 24/7, ensuring that you can reach out for assistance whenever you need it, regardless of time zones or holidays.

Our services

Other services we offer

Other services we offer

View all servicesView all services

Software Design
Development

Tailored solutions crafted from inception to deployment.

Ensuring Reliability and Performance

Application Development

Bespoke applications to fit your unique business needs

Iterative approach for rapid development

Digital Marketing

Building and nurturing an active community on social media platforms

Tracking and analyzing key metrics

Get a free consultation call with our team.