Returns Policy

At Digital Software Market, we are committed to ensuring satisfaction with every purchase. However, due to the nature of our digital goods and services, there are specific guidelines for returns and refunds.

Digital Product Keys

Activation and Compatibility: Once a product key is delivered digitally and activated, it is uniquely tied to a user and cannot be resold or reused by another customer. Therefore, returns of activated product keys are not possible. We ask that you verify the compatibility of the software with your system before purchasing. Detailed compatibility information is provided in each product description. If you need further clarification, please refer to our FAQ, contact our help section, or reach out directly for assistance before making a purchase.

Non-Delivery

Issues with Email Delivery: If you do not receive your product key via email as expected, please check your spam or junk mail folder. Email issues can sometimes prevent the delivery of a digital product. If you still cannot find your delivery email, please contact us immediately for assistance. We can resend the email or deliver it to an alternative email address. Claims for non-delivery must be submitted in writing to our customer service department within 7 days from the order placement date. If there is no contact within this period, the product will be considered received and downloaded.

Major Defects

Handling Defects: Despite rigorous testing, unexpected errors can occur. If you encounter a major defect and we fail to correct it within 48 hours of your initial complaint or notification, you are entitled to a full refund or, at your option, a replacement with a product of the same or similar value.

Product Not as Described

Accuracy of Descriptions: If you believe that the product you purchased does not match the description on our website, please notify our technical support team within 30 days of purchase. You will need to provide clear evidence in writing that the product is not as described. Complaints based solely on the customer’s false expectations or misunderstandings about the product features will not be honored.

Support and Assistance

Our Technical Support Team is dedicated to providing you with professional support efficiently and effectively. We value your business and are eager to help you make the most of our products.

Contact Us: For any questions regarding our returns policy, or if you need assistance with a product, please don’t hesitate to contact us through live chat, telephone, or by emailing info@digitalsoftwaremarket.com.